We want you to love your Coeternal order. If something isn’t right, here’s how we handle returns and exchanges:

• Returns are accepted for unused, unopened products within 14 days of delivery.
• Opened cosmetics cannot be returned for safety reasons.
• Final sale items, promotional gifts, and discounted bundles are not eligible for return.
• Exchanges are only offered if a product arrives damaged or incorrect. In such cases, email  info@coeternal.co within 7 days of delivery with your order number and photos, and we’ll arrange a replacement at no additional cost.
• For eligible returns, email info@coeternal.co  with your order number and reason for return. We’ll provide instructions for shipping it back.
  Return shipping costs are non-refundable unless the item arrived damaged or incorrect.
• Refunds are issued to your original payment method once we receive and inspect the returned item. Please allow up to 10 business days for the refund to appear.